FOR ORDERS WITHIN THE UNITED STATES, WE SHIP USING USPS GROUND. FOR CANADA, WE USE ICS OR CANADA POST. FOR INTERNATIONAL, WE USE APC.
FOR ESTIMATED TIMES AND SHIPPING INFORMATION, READ BELOW:
IF AN ITEM IS NOT A PRE-ORDER, THE PROCESSING TIME, INCLUDING FULFILLMENT, PACKAGING, AND DELIVERY TO OUR SHIPPING PARTNERS, TYPICALLY TAKES 3-9 BUSINESS DAYS.
WE SCHEDULE PARCEL DROP-OFFS ONCE OR TWICE PER WEEK, DEPENDING ON STORE ACTIVITY. DURING LARGER SUPPLY DROPS, DROP-OFFS MAY OCCUR MORE FREQUENTLY.
ONCE A SHIPPING LABEL IS GENERATED, SHOPIFY WILL AUTOMATICALLY SEND THE TRACKING NUMBER TO YOUR PREFERRED COMMUNICATION METHOD. PLEASE NOTE, THIS DOES NOT INDICATE THAT YOUR ORDER HAS ALREADY BEEN SHIPPED. ADDITIONAL TIME IS REQUIRED FOR US TO PROCESS AND PREPARE YOUR ORDER.
IF YOU HAVE RECEIVED A TRACKING NUMBER, BUT THERE IS NO UPDATE WITHIN 4-10 BUSINESS DAYS, YOUR ORDER IS STILL BEING PROCESSED. WE APPRECIATE YOUR PATIENCE. IF IT HAS BEEN MORE THAN 21 BUSINESS DAYS WITHOUT ANY UPDATES (FOR INTERNATIONAL ORDERS ONLY), PLEASE CONTACT US VIA EMAIL SO WE CAN INVESTIGATE ANY POTENTIAL ISSUES WITH YOUR ORDER.
ORDERS ARE GENERALLY SHIPPED MONDAY THROUGH FRIDAY. WE DO NOT SHIP ON WEEKENDS AS OUR POSTAL PARTNERS ARE NOT OPERATIONAL DURING THIS TIME.
THERE ARE NO IMPORT OR CUSTOMS FEES FOR PACKAGES DELIVERED WITHIN NORTH AMERICA.
SHIPPING COSTS ARE CALCULATED BASED ON WEIGHT AND DESTINATION (FLAT FEE) AND ARE AUTOMATICALLY APPLIED AT CHECKOUT. CURRENTLY, WE OFFER $5 USD FLAT RATE SHIPPING FOR US AND CANADIAN ORDERS.
RSG RESURGENCE IS NOT RESPONSIBLE FOR PAYING ADDITIONAL VAT CHARGES FOR CUSTOMS CLEARANCE. ALL CUSTOMS IS SEPARATE FROM THE SHIPPING COST AND IS OUT OF OUR CONTROL. WE CAN NOT LOWER THE VALUE AS THAT MAY POSE AS A RISK TO OUR BUSINESS.
LOST SHIPMENTS AND STOLEN PACKAGES FROM DOORSTEPS/MAILBOXES ARE NOT OUR RESPONSIBILITY AND CLAIMS MUST BE MADE BY THE CUSTOMER TO THE APPROPRIATE CARRIER.
IF THERE IS AN ERROR ON OUR PART (DUE TO WRONG SIZE OR DAMAGE), PLEASE EMAIL US AT HELLO@CCC.SUPPLY AND WE WILL GET IT SORTED OUT. THANK YOU FOR UNDERSTANDING.
WE DO NOT ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED, OR ALTERED FOR ANY REASON. WE ARE NOT RESPONSIBLE FOR NORMAL WEAR AND TEAR THAT THESE GARMENTS GO THROUGH.
