DEAR VALUED SUPPORTER..
Now that I have your attention, I just want to say.. Thank you.Seriously.
Thank you for buying one of my products. Every design you see was built off almost nine years of trial and error. A lot of mistakes. A lot of frustrations.There were so many moments of doubt where I could have easily thrown in the towel and walked away from this altogether.
But every single purchase, including yours, keeps this journey alive. It allows me to keep creating, to keep making mistakes, and to keep pushing myself to make better products. I started this brand with one simple notion:
"If I wouldn't wear it, I’m not putting it up for sale."
No mentors. No formal education. No roadmap. Just me, learning through every wrong turn and every late night. This brand is a culmination of everything that has shaped who I am. From my childhood obsessions to my current style and the way I see the world. Every piece you chose to wear carries a piece of that story, and that means more to me than you could ever know.
With all my love and gratitude,
— JAFF
RESURGENCE®
p.s i have added some resources below.
> RESOURCES
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CONCERNS, INQUIRIES & UPDATES? USE THE CHAT BOX ON THE BOTTOM RIGHT OF THIS PAGE. ↘
IF IT IS NOT SHOWING UP, YOU CAN USE OUR FORM HERE.
PLEASE GIVE US 3 BUSINESS DAYS MAX TO GET BACK TO YOUR INQUIRY!
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If you are not fully satisfied with your purchase, you can return your item(s) for a full refund.We offer FREE RETURNS within the USA and Canada.At this time, we do not offer size exchanges. If you require a different size, you will need to place a new order separately.Returned items must be unworn, unused, and complete to qualify for a refund.
What Can Be Returned:
- Items damaged during shipping
- Items with manufacturing defects
- Items with fabric or graphical errors
If your item falls under any of these categories, your return shipping will be fully covered.
What Cannot Be Returned:
- Sale items
- Gift cards
- Custom or personalized products
- Items that are worn, used, incomplete, or returned outside the allowed return window
Please note: Items purchased during seasonal sales are final sale and cannot be returned or exchanged.
Return and Refund Instructions:
- Initiate Your Return:You must start your return within 30 days of delivery (or within 45 days of placing your order for pre-orders).To begin, email info@resurgence.supply with your Order Number (RSG#) and the reason for your return.
- Receive Your Return Label:If approved, we will email you a prepaid return label.(If we cannot provide a label, we will guide you through the return process manually.)
- Pack and Ship the Item:Carefully pack your item and attach the return label to the parcel.Use a traceable shipping method if sending it manually.
- Inspection and Refund:Once your return arrives, we will inspect it within 5–7 business days.If the item meets our return conditions, we will process your refund.
- Refund Timeline:Refunds are typically processed within 7–10 business days after inspection.Please allow an additional 3–5 business days for your bank to finalize the refund.
Refund Method
- Full Refund:Eligible returns from the USA and Canada will be refunded to your original payment method.(Refund covers the retail price only; original shipping fees are non-refundable.)
- Store Credit:International returns will be refunded via store credit only.Returns requested after the standard return window (if accepted) may also be refunded via store credit.If an exchange is requested but the item is out of stock, store credit may be issued.
Condition of Returned Items
Returned items must be unworn, unused, unwashed, and complete.If a returned item is found to be worn, washed, damaged, or incomplete:
- We reserve the right to refuse the return and refund, and
- Return the item back to the customer at their expense (if requested).
Items that fail inspection will not be refunded.
International Returns
For customers located outside the USA and Canada:
- Return shipping costs are the customer's responsibility.
- Refunds for international returns will be issued as store credit only.
- Customs duties and taxes paid at checkout are non-refundable.
To initiate an international return, please email info@resurgence.supply.
Important Notes
- We are not responsible for lost or damaged items during return shipment.Please use a trackable shipping method.
- Refunds cover the retail price of the item(s) only.
- Initial shipping fees are non-refundable.
- Pre-orders: Return windows for pre-orders start from the delivery date, not the order date.
-
Join our Discord community for 24-hour early access and a first look at future designs. I'm in there from time to time, so come through and say hello! -
JOIN OUR LIST OF ALTERNATIVE FORMS OF COMMUNICATION VIA SMS OR EMAIL HERE.
-
CONCERNS, INQUIRIES & UPDATES? USE THE CHAT BOX ON THE BOTTOM RIGHT OF THIS PAGE. ↘
IF IT IS NOT SHOWING UP, YOU CAN USE OUR FORM HERE.
PLEASE GIVE US 3 BUSINESS DAYS MAX TO GET BACK TO YOUR INQUIRY!
-
Join our Discord community for 24-hour early access and a first look at future designs. I'm in there from time to time, so come through and say hello!
-
If you are not fully satisfied with your purchase, you can return your item(s) for a full refund.We offer FREE RETURNS within the USA and Canada.At this time, we do not offer size exchanges. If you require a different size, you will need to place a new order separately.Returned items must be unworn, unused, and complete to qualify for a refund.
What Can Be Returned:
- Items damaged during shipping
- Items with manufacturing defects
- Items with fabric or graphical errors
If your item falls under any of these categories, your return shipping will be fully covered.
What Cannot Be Returned:
- Sale items
- Gift cards
- Custom or personalized products
- Items that are worn, used, incomplete, or returned outside the allowed return window
Please note: Items purchased during seasonal sales are final sale and cannot be returned or exchanged.
Return and Refund Instructions:
- Initiate Your Return:You must start your return within 30 days of delivery (or within 45 days of placing your order for pre-orders).To begin, email info@resurgence.supply with your Order Number (RSG#) and the reason for your return.
- Receive Your Return Label:If approved, we will email you a prepaid return label.(If we cannot provide a label, we will guide you through the return process manually.)
- Pack and Ship the Item:Carefully pack your item and attach the return label to the parcel.Use a traceable shipping method if sending it manually.
- Inspection and Refund:Once your return arrives, we will inspect it within 5–7 business days.If the item meets our return conditions, we will process your refund.
- Refund Timeline:Refunds are typically processed within 7–10 business days after inspection.Please allow an additional 3–5 business days for your bank to finalize the refund.
Refund Method
- Full Refund:Eligible returns from the USA and Canada will be refunded to your original payment method.(Refund covers the retail price only; original shipping fees are non-refundable.)
- Store Credit:International returns will be refunded via store credit only.Returns requested after the standard return window (if accepted) may also be refunded via store credit.If an exchange is requested but the item is out of stock, store credit may be issued.
Condition of Returned Items
Returned items must be unworn, unused, unwashed, and complete.If a returned item is found to be worn, washed, damaged, or incomplete:
- We reserve the right to refuse the return and refund, and
- Return the item back to the customer at their expense (if requested).
Items that fail inspection will not be refunded.
International Returns
For customers located outside the USA and Canada:
- Return shipping costs are the customer's responsibility.
- Refunds for international returns will be issued as store credit only.
- Customs duties and taxes paid at checkout are non-refundable.
To initiate an international return, please email info@resurgence.supply.
Important Notes
- We are not responsible for lost or damaged items during return shipment.Please use a trackable shipping method.
- Refunds cover the retail price of the item(s) only.
- Initial shipping fees are non-refundable.
- Pre-orders: Return windows for pre-orders start from the delivery date, not the order date.
-
JOIN OUR LIST OF ALTERNATIVE FORMS OF COMMUNICATION VIA SMS OR EMAIL HERE.